Terms and Conditions for package holidays (tour operator):
Terms and Conditions (travel agency)
for clients/room bookings
DLW Die Luxushotels weltweit GmbH Hotelreservierungen weltweit
DLW Luxuryhotels worldwide Hotelreservations worldwide
For guest booking hotel services
Terms and conditions for hotel partners for marketing services
By registering your hotel in writing, you bindingly offer the hotel agent the conclusion of a travel contract on the basis of the binding service description or prices listed in the hotel catalog or on the website. The travel contract is concluded with the hotel confirmation passed on by the hotel agent for the offer of the hotel submitted. The registration is done by you also for all in the registration with listed participants. DLW Die Luxushotels weltweit Hotelreservierungen welteit occurs in all bookings only as a hotel agent; not as organizer.
Payment of the booking price
Upon conclusion of the contract, a deposit is due on the room rate - according to the terms and conditions of the respective hotel; the bank details of the hotel will be communicated to you with the bill, the balance due according to the terms and conditions of the hotel. The terms and conditions of the respective hotel and/or hotel agent ( DLW Luxury Hotels Worldwide Ltd.) apply (down payment, final payment, cancellation conditions - the conditions can be requested directly from the hotel agent or hotel directly). Payment is due directly to the hotel or hotel agent; Announcement by the hotel agent.
Change or Cancellation of booking by the customer or hotel/DLW
You can withdraw from the hotel booking at any time. The cancellation must be made in writing. In the event of withdrawal or in the event that the hotel booking is not made, the hotel broker or the hotel can demand compensation for the hotel bookings made and for the expenses. The cancellation conditions of the respective hotel or DLW Luxury Hotels Worldwide Ltd. apply. The date of receipt of the written declaration of cancellation sent to the hotel agent or hotel is decisive. The percentage cancellation fee is based on the terms and conditions of the respective hotel or DLW Luxury Hotels Worldwide Ltd. - depending on the effort and handling fee or processing costs.
The services are carried out according to the hotel description (annual catalog or website) or hotel confirmation. All special services (for example half board, all inclusive or local taxes) will be charged separately, if necessary on site in the hotel.
Force Majeure / Exceptional Circumstances
If the hotel stay is rendered difficult, endangered or impaired as a result of unforeseeable force majeure upon conclusion of the contract, both the travel agent and the traveler may terminate the contract only in accordance with the provisions for termination due to force majeure. The legal consequences arise from the law. In this case the hotel is to be informed directly and the reimbursement directly with the hotel.
The hotel agent reserves the right to forward price changes on the part of the hotel. If one or more persons are canceled from a group booking, it should be noted that additional costs may be incurred for the remaining participants (for example, single room surcharges or higher prices due to reduced occupancy of hotel rooms).
We recommend that you take out an accident, liability and health insurance (including possibly repatriation); as well a cancellation insurance. If you also want to take out baggage insurance, the hotel agent will gladly give you the current rates.
Withdrawal and rebooking by the customer
You can withdraw from the hotel booking at any time - cancellation have to be forwarded directly to the booked hotel. The cancellation must be in writing. In case of cancellation or in case of non-arrival of the hotel booking, the hotel agent or the hotel can demand compensation for the hotel bookings made and for the expenses. The cancellation conditions of the respective hotel apply. Decisive is the date of receipt of the written notice of cancellation at the hotel agent or hotel. The percentage cancellation fee is based on the terms and conditions of the respective hotel.
The liability of the hotel agent for the agreed services is governed by the statutory provisions and includes the careful selection and monitoring of the service providers, the correctness of the service description and the proper provision of the contractually agreed hotel services.
The hotel agent is also not liable for services in connection with third-party services, which merely mediates, i. E. You are offered optional and are not included in the tour price (eg excursions offered on site, spa treatments, food etc. ) the traveler is obliged to immediately inform the hotel on site as well as the hotel agent his complaints. The hotel is instructed to remedy the situation as far as possible, but is not entitled to claim for reduction or compensation Claims for non-contractual provision of the hotel stay must be made within one month in writing after the contractually agreed termination of the trip to the hotel DLW Die Luxushotels weltweit Hotelreservierungen weltweit GmbH - acts only as a hotel agent.
- Passport, visa and health regulations
As a customer, you are required to inform yourself in a timely manner about the necessary passport and visa requirements, including the deadlines for obtaining these documents and about sanitary formalities. You alone are responsible for the health documents. Incidentally, you yourself are responsible for complying with all regulations that are important for the hotel booking. Should you be unable to travel due to non-compliance with the entry requirements, the hotel or the hotel agent is entitled to charge you with the corresponding cancellation fees according to section 7.
- Applicable law, jurisdiction
The legal relations between the hotel and the traveler are governed by the law of the hotels's country. The traveler may sue the hotel at his seat. For complaints of the hotel against the traveler or the residence of the traveler is authoritative. All contract are made between the hotel and guest directly. DLW Die Luxushotels weltweit GmbH only functions as hotel marketing agent.
The content and works on these pages created by the site operators are subject to German copyright law. The reproduction, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are for private, non-commercial use only. As far as the contents on this side were not created by the operator, the copyrights of third parties are considered. In particular contents of third parties are marked as such. If you should still be aware of a copyright infringement, we ask for a note. Upon notification of violations, we will remove such content immediately
Conditions for hotels partners for marketing
Presence of a hotel on the websites of DLW
1) The amount must be paid for the corresponding number of websites or for the catalog page listed on the invoice.
2) For German hotel partners the amount plus 19% VAT is due.
3) The web presence or catalog entry applies to the term stated on the invoice / confirmation - year or specific date.
4) The payment for the website or the catalog entry must be made according to the due date.
5) In the event of a cancellation of the website or catalog page, the fully invoiced amount is due.
6) Attorney fees
If DLW Hotels takes action to enforce any claim, DLW GmbH is entitled to recover from you all reasonable and necessary attorney's fees and litigation costs in addition to any other legal remedies under applicable law or equity (which DLW Hotels may be entitled to) you agree to pay for them.
7) Indemnification against third parties
You agree to the Marketing Company and Booking Portal DLW The luxury hotels worldwide through all DLW websites and DLW subdomains in various languages, employees and representatives of DLW Hotels against any claims or claims, including reasonable attorneys' fees, which may be incurred by third parties for breach of these terms or conditions Any documents that have been incorporated into them by way of reference shall be indemnified or held harmless by you, or by you, or by any law or right of third parties. Failure by DLW Hotels to comply with any breach by you or by any other means does not constitute a waiver of DLW GmbH's right to take action with respect to subsequent or similar violations.
8) Governing Law - Jurisdiction
All disputes arising out of or in connection with the websites or subdomains shall be governed by the laws of Germany with the seat of Lübeck, which shall apply to contracts concluded and carried out in full in the state of Schleswig-Holstein or Germany or in the country of the respective hotel be interpreted. Jurisdiction for any claims or litigation is Lübeck in Schleswig Holstein.
9) The hotel is liable for all hotel images shown on DLW websites or subdomains as they own the picture rights and are in title of the license. You exempt us from claims against third parties and no rights of third parties are violated if we use your hotel images for promoting your hotel.
All documents on this website have been created and controlled with the utmost care, but the user should always check the correctness and is responsible for the use. In the case of defects, for direct or indirect damages suffered by you or a third party as a result of the use or non-use of the information collected, DLW Die Luxushotels weltweit Hotelreservierungen weltweit GmbH assumes no o liability.
If the user does not follow these conditions, this website may not be used.
Liability for content
The contents of our pages were created with great care. However, we can not assume any liability for the accuracy, completeness and timeliness of the content. As a service provider we are responsible according to § 7 Abs.1 TMG for own contents on these sides according to the general laws. According to §§ 8 to 10 TMG, however, we as a service provider are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate an illegal activity. Obligations to remove or block the use of information under general law remain unaffected. A liability in this regard, however, is only possible from the date of knowledge of a specific infringement. Upon notification of appropriate violations, we will remove this content immediately.
Liability for links
Our offer contains links to external websites of third parties on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent content control of the linked pages is not reasonable without concrete evidence of an infringement. Upon notification of violations, we will remove such links immediately.
The content and works on these pages created by the site operators are subject to German copyright law. The reproduction, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are for private, non-commercial use only. As far as the contents on this side were not created by the operator, the copyrights of third parties are considered. In particular contents of third parties are marked as such. If you should still be aware of a copyright infringement, we ask for a note. Upon notification of violations, we will remove such content immediately.
Optional Data Provision
Subject to the specifications made with regard to navigation data, users are free to provide the personal data either to be entered in the application forms submitted to the Hotel or referred to in contacting the Hotel to request delivery of information materials and other communications.
Failure to provide such data may entail the failure to be provided with the items requested. For completeness' sake, it should be pointed out that in some cases – which are not the subject of the standard management of this website – our Authority may request information pursuant to Section 157(1) of Legislative Decree no. 196/2003 with a view to supervising the processing of personal data. In these cases it is mandatory to comply under penalty of administrative penalties.
Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected. Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorization.
Data Subjects' Rights
Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003). The above Section also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.
All requests should be emailed to:
or sent to DLW Die Luxushotels weltweit Hotelreservierungen weltweit GmbH with registered office in Germany, Kapellenkamp 7, 23569 Lübeck.
Although we make every effort to ensure the accuracy of the website information, regrettably errors do occasionally occur.
You must therefore ensure you check details and you are responsible for the use of it. In case of errors DLW Die Luxushotels weltweit Hotelreservierungen weltweit GmbH does not assume any liability for direct or indirect damages suffered by you or third parties caused by the use or non-use of the information collected.
By accessing, obtaining or using information, data and materials from this Site, you agree to be bound by these Terms. If you are not in agreement to be bound by the terms and conditions of this Agreement, please do not use or access our services and inform us in writing immediately.